Customer Service
Payment
Order confirmation and payment
The Vendor retains ownership of the items ordered until full payment of the order has been received.
a. Payment
The customer makes payment at the time of final validation of the order, using the chosen method of payment. This validation takes the place of a signature.
The Customer warrants to the Vendor that he/she has the necessary authorizations to use this method of payment, and acknowledges that the information given to this effect is proof of his/her consent to the sale and to the payment of the sums due for the order.
The Vendor has set up a procedure for verifying orders and means of payment in order to provide a reasonable guarantee against any fraudulent use of a means of payment, including by requesting identification data from the Customer.
In the event of refusal to authorize payment by credit card by the accredited organizations, or in the event of non-payment, the Vendor reserves the right to suspend or cancel the order and its delivery.
The Vendor also reserves the right to refuse an order from a Customer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.
b. Confirmation
On receipt of confirmation of purchase and payment, the Vendor will send the Customer an invoice, unless the invoice is delivered with the order.
The Customer may request that the invoice be sent to an address other than the delivery address, by sending a request to this effect to Customer Service (see contact details below) prior to delivery.
In the event of unavailability of a service or product, the Vendor will inform the Customer by e-mail as soon as possible in order to replace it or cancel the order for this product and possibly refund the related price, the remainder of the order remaining firm and definitive.
Returns
In the event of delivery error or non-conformity of the products in relation to the indications on the order form, the Customer shall inform the Vendor within three working days of the date of delivery.
Any complaint not made within this period will not be taken into account and will release the Vendor from all liability towards the Customer.
Returns and exchanges
The product to be exchanged or refunded must be returned to the Vendor in its entirety and in its original packaging, as follows:
Product returned by post within 14 days of receipt of your order, to the following address: Handelkaai 1F/ 3.7, 8500 Kortrijk
Any claim or return not made in accordance with the above rules and within the specified time limits will not be considered and will release the Vendor from any liability to the Customer.
Any product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging. The cost of return shipment shall be borne by the Customer.
Shipping
Delivery is made only after confirmation of payment by the Seller’s bank.
Products are delivered to the address indicated by the Customer on the online order form. Additional costs arising from incomplete or erroneous information provided by the Customer will be invoiced. For reasons of availability, an order may be subject to several successive deliveries to the Customer.
Depending on the method chosen by the Customer, delivery takes place within the following timescales:
standard delivery: 5-7 days
Delivery times are given for information only. No compensation may be claimed from the Vendor or the carrier in the event of late delivery. If delivery times exceed thirty days from the date of order, the sales contract may be cancelled and the Customer reimbursed.